Thursday, September 28, 2017

Respecting the Flag Verses Respecting Yourself




(big breath) Here it goes:

This is political. I may be unfriended by a few people for this, and that’s alright by me. If someone unfriends another person for expressing a difference of opinion that is not blatantly malicious or hostile, the problem is with themselves, and not with me.

It is someone’s right in this country to express their discontent with a small part or a large part of our government and society. It is also their right to express this without fear or threat against their life, their livelihood (their job), or the lives and well-being of their family. That means that we also have the right to express our disagreement with their form of protest, but our right to express ourselves ends at threatening their lives and their careers. It is also corrupt for someone in public office to use their power to incite anger and violence against other citizens in this country. If it were not this way, it would be stunning to see how quickly we dissolved into an authoritarian society like North Korea. Every day I am so grateful for the freedom that I and everyone else has – even when I don’t agree with them – in the United States to say how I feel even when it is unpopular. These initial statements aren’t my opinion but rather statements, my opinion follows next.

When that freedom is threatened, I must speak up and defend it, or risk one day losing it through complacency. It’s probably clear that I am referencing a specific hot topic today, which is the controversy surrounding some athletes taking a knee during the National Anthem instead of standing with their hand over their heart. Let me be clear: Take my words exactly as they are. I have no hidden meaning or agenda behind them, so please don’t twist them. I mean exactly what I say. No implication necessary.

I believe these athletes – like anyone else in this country – have the right to peacefully protest. This is on the assumption that they themselves consider what they are doing as protesting. We do not get to pick and choose which causes and which people get to have freedom of speech. I have seen far too many people already who are very vocal about their opinions on things, completely shut these athletes down and say they should be fired or worse. No. You have the right to protest in return or in retaliation. You can choose to no longer watch or attend the sporting events that these athletes play in – you can boycott. However, your right ends when you demand that they be fired for it.  Why? Because it is not a law to stand and have one’s hand over their heart. Maybe there are specific state rules that sanction such – I’m not going to pretend to be privy to every law in this country – but it cannot be a legally enforceable law. If it were so, our country would not stand out as a shining beacon. Being forced to show respect and kneel before a symbol of government is what they do in socially repressive societies like North Korea. I don’t believe anyone’s intentions are for the U.S. to become an example for repression.

The point of holding our hand over our heart and standing in front of our flag is beautiful because we choose to do so. Without that conscientious decision, it’s mechanical and it loses all meaning. If someone is forced to respect the flag, then they aren’t really respecting it at all but are motivated by fear to their life, liberty, and personal property. There is nothing beautiful about forcing your will onto someone else.  

Society has already established that other forms of protest are often dangerous, uninspiring, and do not bring about long-term change. Gathering a large group of angry people in a public place has often been catastrophic because anger feeds on anger, and people begin to act irrationally. It has caused thousands of dollars in damages to public and private buildings, physical injury and chaos, and sometimes even death – and that’s just in 2017. Holding protests on social media purportedly promotes the spread of fake news and misinformation because it is so easily shared, edited, and twisted for people’s own uses. People say social media is not the place to be political. Attempts to bring about actual change through our court systems have so far proved rather futile when it comes to race relations and discrimination. And of course, not exercising your freedom of speech and doing nothing is the most guaranteed change of never getting someone changed that your heart and soul believes in.

So how does one protest? It depends. If you’re white and you are already in favor of something that is socially acceptable to our society, you can protest by any means. Your true intentions will generally be seen for exactly what they are. If you are an ethnic or religious minority, things get tricky. Any form of protest will see strong backlash and viewed by white America as an excuse to re-enforce racial stereotypes. For example, an assembly of people of color in a public place that, due to the misguided, malicious intent of a very small few, takes a violent turn. Now America puts blame on the group as a whole and those with racist frames of mind will say that black people are naturally violent, and this is why they are not, and cannot, be treated equally.

So that doesn’t work. So how do you express the pain and agony you feel and try to promote change, if none of these are options?

This brings us back to the subject at hand – black athletes taking a knee at football games. This is silent, peaceful protest. Are they using their “star power” to bring an issue to light? Certainly, but anyone with a brain would use the tools and resources they have at hand to create the biggest impact possible for what they believe in. They are not using intimidation or trying to coerce others to start a riot or get someone fired. They are not burning our flag, giving people and the United States the bird, shouting obscenities and racial slurs, damaging property, or betraying our country by providing top secret information to our enemies. They are kneeling. Their kneeling is a form of objection and protest, but kneeling in itself is also a form of reverence and respect. They are still respecting the flag and our country at the same time as they are objecting to something they do not agree with.

The flag is not something to be worshiped, at least not in my opinion. My own personal religion asks me not to worship any image or symbol, simply to respect what I feel needs to be respected. Being offended is also a choice. We as a society choose to be offended by this. Some people say they might as well be spitting on their family member’s grave, who dedicated their life serving in the armed forces to defend this country. But part of that defense was also defending the right of people that they do not agree with, and that’s exactly what they are doing. They are using the rights that these amazing heroes have defended for them. Most Americans think Nationalism and Patriotism are good things. Many other countries throughout history have shown great nationalism as well, which caused an ethnocentric mindset and led to horrible, unthinkable consequences. I believe Nationalism and Patriotism are a choice – not everyone has to have it, especially if they feel their country is or has failed them in some way. We don’t get to decide how someone else feels, and it serves no good for anyone to disregard their feelings while promoting our own. We cannot pick and choose. Some people say: Well, these people are millionaires, they are not experiencing hardship. No, but I’m sure they have family members, friends, acquaintances, former neighbors that are. Perhaps they feel an obligation to these people Because they are millionaires and have so many opportunities to use that influence to help those who do not.

I support the right of anyone to express their discontent. I support the right of anyone to not salute our flag. It does not mean that I will not respect the flag, but that’s my own choice. We are not the same people, I have not experienced their lives, their hardships, or their pain. I do not share a racial community with them and cannot understand the unique pain of seeing others who share my skin color be hurt and made to feel obsolete. I’ll never understand that – I’ll try, but it won’t be 100 percent.

Please note: I am not here to argue or debate. I am here to share my opinion simply because most of you have already shared yours. I allowed you to share your opinions with complete respect for you, and have not attempted to start a flame war on your wall. I expect the same in return. As I have control over the content on my own Facebook wall, I am letting everyone know beforehand that I will remove any derogatory, inflammatory, and racist comments put here or on my blog.  


Thank you.

Friday, August 25, 2017

Debate: Chair Reclining Monsters



Everyone has at least one pet peeve. Even if they can’t name it off the top of their heads, as soon as they encounter that “thing”, their blood begins to boil. My biggest pet peeve ever? People reclining their seats into my lap on an airplane.

Airline seats should come with a little warning attached to them:  “Recline At Your Own Peril”.  Because really, you are risking a lot just to get a small extra bit of “comfort”.  If you notice someone small and short behind you, it will probably cause zero harm to recline your seat back a bit, especially on an overnight flight. That is understandable. I’m only five feet tall myself, so a little reclining doesn’t bother me. That being said…

People who recline their seats all the way back into another person’s knees causing pain and injury are the most selfish human beings on the planet.

Yep, I said it. THE MOST SELFISH HUMAN BEINGS ON THE PLANET.

I’ve heard every counter-complaint there is. “Why should I limit my comfort for yours?” Well for one, not being able to recline your seat all the way back does not cause you physical injury. Do you realize that ramming your seat into someone’s knees is assault? Oops.

I am not tall, and I can only imagine how difficult this is for someone who is. My husband has a bad knee that he has had surgery on. The last flight I took, the person in front of him hit his knees while reclining, and thought their chair was stuck. So, they sat forward and then rammed their back into the chair to try and get it to go down further. It took them awhile and a grunt from my pained husband to turn around and realize, with an irritated look on their face, that it was physically impossible for them to recline further because my husband HAS knees. Yes, ladies and gentleman, he has knees.

He was not holding their chair, mind you.

Another counter-complaint I hear is, “well tall people should just pay extra for first class or the seats with extra leg space.”

Really? Then why don’t we just have a little section on the plane for people who want to recline all the way back, that they have to pay extra for? It seems only fair that someone who wants an extra luxury should have to pay more for it, rather than someone who just doesn’t want to be physically assaulted sitting in their chair.

In a perfect world, the logical resolution for both types of passengers would be airlines increasing leg room, or “pitch” between seats. Unfortunately, airlines have no interest in doing this. They also have no interest, according to studies, in removing the reclining feature or limiting it. Apparently, they like their overworked flight attendants having to get involved in disputes between passengers over leg room day in and day out.

So again I say this: “Recline At Your Own Peril.” Because if you’re crushing my knees, you are not just “using the space that you paid for.” In fact, the space you paid for ends the second it comes in contact with the knees of the person behind you. Did you know that? I thought not.

Why don’t we all just try to be a little more courteous? If the person in front of you is reclining and it’s not hurting you, let them be. Maybe you’ll have to adjust the screen on the back of the chair a little bit to see it. Likewise, if the person behind you has long legs, realize that you didn’t luck out on this trip and keep your chair upright.

Otherwise, prepare for the kickiest ride of your life. I promise you, sitting upright would be a lot less uncomfortable.





Thursday, August 17, 2017

All in a Day's Work Edition




Scenario One:

Me: “I’m sorry I cannot provide you with that information. However, the individual who owns the account can log in and give it to you.”

Customer: “I don’t want them to have to do it. How can I get that information?”

Me: “You can get it from them, but there’s no way for you to look it up on your own because it’s not public. They will need to log in to give it to you.”

Customer:  “Can you provide it to me?”

Me:  “Again I’m sorry, but it would be illegal for me to do so.”
Customer: “But it’s only a few, and I NEED IT.”

Me: “Umm…still illegal?”


Is this the same kind of person who shoplifts and says, “but it was only a few so it doesn’t count”?







Scenario Two: 

Me: “Sure, I can look up your log in information for you. In order to do that, could you give me your first and last name?”

Also Me: “Perfect, and to narrow down the search results, can you also tell me what state you are in?”

Young Customer: “United States”

Me: “Oh uh, okay yes, but which state?”

Young Customer: “Huh?”

Me: “……….?”

Young Customer “………………….”

Me: “The United States is your country…..not your state……”

Young Customer: “Uh…Florida I think?”

Me: “That’ll work”



You are the weakest link, goodbye!




Scenario Three

Me: “I apologize, we are not the right department for that. Let me get you over to the department that can help you. One moment please.”

-A few minutes later, the same person calls me back –

Me: “Oh, I’m sorry. Did you get disconnected when I transferr-“

Customer: “No there’s a recording that’s telling me that you are going to take my information and sell it overseas if I continue the conversation and I’m not (swears) going to do that!”

Me: “Uh, there is a recording that is for security purposes, that states if you end up providing us with your information and we need to speak to our partner whose product you are using, you will allow us to share your name with them.”

Customer: “NO, it SAYS it will sell my information overseas.”

Me: ‘I’m sorry, there must be a misunderstanding. I have listened to this recording many times and although it may sound like that, that is not what it means. The recording ends after a minute and then it will allow you to talk to our Customer services department, who can assist you.  Unfortunately as I am a completely different department, I have no way of assisting you with your question.”

Customer: “Are you telling me I’m lying? That what I heard on the recording is NOT what I heard?”

Me: (rolls eyes) “Nope, I am not telling you that you are lying. I’m stating that I am aware of the message and we are not going to sell your information. You can choose to hang up but unfortunately, that recording is required for legal purposes and there is no way to skip it.”

Customer: “I don’t want you tracking me. The NSA is already tracking me and they track my house and my phone calls and I don’t want to be tracked. I’ll just take my business elsewhere!”

Me: (smiles to myself) “Okay, you are certainly within your right to do so. I apologize for the inconvenience. Unfortunately, we are the only company who sells this product. Have a nice day.”


I get a lot of people calling me who have Paranoia – and I mean they actually have paranoia. The recording at my work? Yeah, it just says some legal jargon about how what we sell and what our partners sell are copyrighted and your call may be recorded for quality assurance, and that IF you are using a product that we sell through a third party and we have to contact the third party to help you (if they are located overseas), you will give consent to us to provide your name. It’s weird I know, but if you want a refund, the company has to KNOW WHO THE HECK YOU ACTUALLY ARE. Crazy, right?




Scenario Four

Customer: “I want a refund or I want a new product!”

Me: “Okay, we would be happy to help you. I am an internal department that works on software, so I would be happy to send you to the Customer Services department who can assist.”

Customer: “Nah I already talked to ‘em and I don’t want to be transferred again.”

Me: “I’m sorry, I understand the frustrations. I apologize that you were incorrectly transferred. I promise I will get you to the right place to have your situation resolved.”

Customer: “Naaaah don’t you transfer me or I’ll take legal action and I’ll sue ya’ll and”  -mumbles incoherently-

Me: “Um, I mean if I don’t transfer you, you won’t be helped. All I can do is make something up but I won’t actually know what I’m talking about or how to assist you.”

Customer: -complains about her issue more and ignores what I said, goes on for five minutes-

Me: “………………….”

Customer:  “Okay, I haven’t done this before but let me see if I know how to send you a new product by fiddling around on the website.”

Customer: “No! I want you to send me the product!”

Me: ‘That’s…exactly what I just said? I’m trying right now to see how I can send it to you, but it may take a bit because as I said, I’m not even the correct department.”

Customer: “No no no, I want you to send it to me.” -mumbles incoherently-

Me: “……………..”  (drugs?)

Customer: “Alsoooo, are these calls recorded? Because I just want to say that when I went to use my product at one of your locations there was a man working there and he lives in my same building, and I’m concerned for my safety – and so I just want it to be recorded that he lives in my apartment building and I’m concerned for my safety.”

Me: “Oh! Okay, did something happen? Is this something that needs to be brought to the police?”

Customer: “Nah I’m just – I’m just concerned for my safety and I want it recorded.”

Me: “Okay ma’am, yes these calls are recorded. But did something happen that would cause you to be concerned for your safety? If there was a confrontation please let us know so we can look into it for you.”

Customer: “Nah but he works at the location I went to and he lives in my apartment building.”

Me: “…….uh, okay.”  (what??)

Customer: -goes on for several more minutes about unrelated things and the product- “I’m just suspicious, I’m suspicious of your stuff. I’m also suspicious of Comcast, and I’m suspicious of Dell, and I’m-“

-those two companies are not connected to where I work in any way, shape, or form, it was totally random-

Me: -finally gets the issue resolved even though it had nothing to do with me-

Customer: “Alright I’m gonna trust you this one time. If that product don’t come I’m going to call you.”

Me: “Okay, here’s my phone number”  - gives her the line to the CORRECT department, not mine-



People are just crazy, for many reasons, but one thing that is ridiculous is when they demand that you help them and not someone else, when you, quite literally, cannot help them. What, you just want me to make something up? Old McDonald had a farm, ee-i- ee-i-oh?





Scenario Five

Customer Email:  “I passed a test you offer so I feel I should get the entire program for free now. How do I get it for free?”

Me: “We apologize, but while passing the test is a great accomplishment, it does not mean you get the program for free. The point of the test IS to pass.  Passing this test will give you a certification which you can use to show you have succeeded. We sell the test which is what you bought, not the software program. The program is sold by a third party and it is not free.”

Customer Email: “Well, I feel like because I did such a good job I should get it for free.”




I didn’t respond, ha-ha. I feel like I should get a convertible for getting out of bed each morning, but that doesn’t mean it’s going to happen 😉




Monday, June 5, 2017

Awkward Moment of the Week - Two

I bring to you.....“I CAN HAS SPELLZ CHAMP TIDLES?”

According to CBS News, Google’s researchers set out to gather and compile a list of the most misspelled words in the country, by state. They did this by finding out which word in each state had the most google searches for the correct spelling. What they came up with is more than a little awkward….

While some states’ top words were understandable, such as Texas’s “Maintenance” and Delaware's “Hallelujah”, which are at least LONG, other states have no excuse.



Out of all the goodies (and there were several), nothing was quite as awkward as discovering that Wisconsin’s top misspelled word was “Wisconsin.”

Think about that.

People IN Wisconsin cannot SPELL Wisconsin.



If they can’t spell it, what hope is there for the rest of us?

A closer runner-up has to be South Dakota, where citizens cannot spell the word “college.” This one hurts me to the very core.


These are so bad, they almost make Rhode Island and Georgia look good, and those people can’t even spell “liar” and “gray”. 

I'm on the Phone!




We’ve all witnessed it.

That moment when your teacher has “Had It.”

You know what “Had It” looks like. Most of us have probably been on the receiving end once or twice. It’s when your teacher’s face starts out as a tight-lipped smile when a student makes the same stupid joke for the twenty-seventh time that week. It happens when they make it for the twenty-eighth time and your teacher’s sanity has decided that it’s had enough.

Suddenly, Michael is getting dragged out in the hallway by his one-hundred pounds soaking wet teacher, and Cassandra’s got it all on video. An overnight YouTube sensation.

Maybe it’s not that drastic, but if a teacher flips every now and then, and can we really blame them?

This is what they have to work with every single day:




Whoever said, “there is no such thing as a stupid question” made a very stupid statement.

I work with both the new, bubbling teachers and the experienced, at their wit’s end teachers. My job is to assist them on the phone with our testing software, so they can administer computer exams to their students.  This is generally at the end of the semester or school year.

End of school year = STRESS.

So I try not to judge.

Here are some interesting observations I’ve made over the last couple of years:

1.   Every troubled child is named Jamal. Every. Single. One.

2.       To get your students to be quiet, scream “I AM ON THE PHONE!” As loud as you can into the speaker of the phone. Not only will I hear it with ear-shattering clarity, but so will the class.

3.       Jamal does not care that you are on the phone, because he is Jamal.

4.       Teachers are often forced to instruct classes in areas they have no experience in, due to low budgets and/or being short staffed. This results in questions like: “How do I know if I am on a MAC or a PC?” and “What is an internet browser?” From computer class teachers.

5.       Jamal will laugh at you to look cool in front of his classmates when you tell him he better sit on his butt and do his work, or he will get “turnt”.

6.       Teachers are so overloaded with all the work they have to do, that they will try to get every class they teach tested in ONE day, and they will have “Had It” when it doesn’t work out.

7.       Jamal will shut up and say “yes ma’am,” when you tell him you’re going to call his momma. Jamal is afraid of his momma.

8.        Most teachers also cannot spell.

9.       Jesus will pick up the banner of Class Clown once Jamal drops it. The legacy continues.

10.   Teachers are interrupted every three seconds by an obsolete announcement over the loudspeaker. They are interrupted every other day by the fire alarm. They are interrupted ten times a day by Jamal.

And finally, despite it all, many teachers will come back and do it all over again the next year.

SO BE NICE TO TEACHERS.

Because it’s the only chance I have that they’ll start being nice to me ;)



Thursday, January 26, 2017

Public Transportation and the Art of Avoidance

Public Transportation and the Art of Avoidance -


Many moons ago (or not), I went to a University that was located about thirty minutes from my home town and where I worked. Because of the typical, “poor” college student, first-world problems that so woefully beset me, I did not have my own car to take me back and forth from school to work in the afternoons, so I sometimes took the public bus instead.

Little did I know that the buses in our area seemed to have more than their fair share of oddities and “special snowflakes” riding on them.


After witnessing a few verbal shouting matches that reached a decibel louder than an Italian family reunion, people arguing with themselves in the corner, and someone vomiting on a chair and watching it drip down the aisle, I decided it would be better for everyone – okay, just better for me – if I did everything possible to keep to myself. As such, I incorporated into my bus-riding ritual several brilliant tactics for convincing other people that it just wasn’t worth trying to talk to me.

All of them failed miserably.

I even went so far as to try to use all of the tactics simultaneously:

1.       Headphones on, listening to music
2.       Book open and avidly flipping the pages
3.       Body drawn inward and turned towards the window
4.       Large backpack taking over the chair next to me
5.       Chewing gum loudly with my mouth open
6.       Avoiding eye contact with every single person who got onto the bus
7.       Occasional, unattractive coughing

I did all of these – AT THE SAME TIME.  Feel free to marvel over my multitasking capabilities for a moment, if you’d like.

I still ended up as one of the only people on that bus with a seat mate, who spent the entire ride to my work begging me for my phone number.

I mean, I get it. I’m like, super cool. But seriously?

In my naïve state, I actually gave the poor fellow my number before hopping off the bus in front of my work just to get him out of my hair. After all, I could just ignore his phone calls, right? He must not have understood the practice of subtlety, because in the three minutes it took me to walk to the back room of my department and put on my work apron, I had already gained two missed calls from him, as well as a text message.

Frowning, I sent him a quick text reminding him I just got off the bus for work and could not use my phone during this time. A couple hours into my shift I went on break, and lo and behold, due to my astounding good luck, I now had four missed phones calls from him, and additional text messages that were essentially nothing more than a series of “hey, hi, how ya doin” and smiley faces.

William Wordsworth, he was not.

He wasn’t even a Tupac.


Now, I’ve regretted many things in life, but I have never had a regret so instantaneous as the moment after I gave him my phone number.

I can’t recall just how many times he called and sent me text messages in the days that followed, but I do know the number was, like, A LOT. I would have responded to him out of politeness after the first couple of texts, but he sent me so, so many before I had even checked my phone the first time at work that my spidey senses were tingling, and I decided to ultimately ignore them and wait it out. After all, he had to give up eventually, right?

….right?

WRONG. Very wrong indeed.

My phone soon reminded me of that scene in Harry Potter and the Sorcerer’s Stone when Harry starts getting letters sent to him at the Dursley’s home, and when they are thrown away initially by his mean uncle, chaos ensues, and pretty soon, we’ve got letters sticking out of the front door, coming down from the sky, under our feet, in our ears and out the wahzoo.

My phone blew up.


One day, I’d finally had it with this boy’s stalker-ish tendencies and I finally did what any self-confident, responsible, mature twenty-something would do.

I lied.

I texted him and told him that while I appreciated his interest, I had just gotten a new boyfriend, like, yesterday, and this boyfriend did not want me to text other guys, so our almost-friendship would unfortunately be unable to continue.

He wanted to know my boyfriend’s name.

Jake, I said, because why not?

Why didn’t my boyfriend want me talking to other guys?

Because he gets jealous, obviously. My made-up new boyfriend is a very jealous sort.

Is he tall?

Yes, he is very tall. He is six foot five.

We could still talk in secret, he said. It’s okay if I’m interested in other guys since I’m not married to him yet.

It’s the strangest thing, but at that exact moment, my phone suddenly experienced an unexpected malfunction that caused it to break and prevented me from sending any more messages. Even stranger still, he was the ONLY person I couldn’t send the messages to.


Imagine that. 

Wednesday, January 4, 2017

Seen on Google Earth: Part 2

Today Google Earth taught me that people in Dallas, Texas.....



Do not have garbage cans.





No, really.





See? 



Garbage, garbage EVERYWHERE.




It makes me sad that there are so many people there who can't afford a garbage can, just like there are so many people here in Utah who can't afford a car blinker.


WAIT!


Phew. False alarm.






Now if they could only figure out how traffic lights are supposed to work....